Project Support Office
Managed Service

We help you implement flexible online solutions for project portfolio management (PPM) in your Microsoft cloud. Once deployed, you need to ensure that the solution is adopted and supported. Yet your own team may be too busy or lack the skills to achieve this.
 
Our Project Support Office (PSO) Managed Service is designed to provide an interim or permanent solution to this predicament, by addressing the key challenges of operating your PPM environment on a day to day basis:  

PPM Tool Administration

User Adoption Support

Process and Standards Assurance

Project Reporting

Our team will work with you both remotely and onsite, and will bring PSO experience coupled with PPM tool and technical platform knowledge. This will provide a wide range of benefits: 

DRIVE USER ADOPTION

FREE UP
INTERNAL STAFF

ACHIEVE
ROI 

SUPPORT YOUR TEAM AND AVOID
FRUSTRATION

INCREASE MATURITY

INCREASE REPORTING ACCURACY

ENABLE BETTER DECISION
MAKING

IMPROVE
QUALITY OF PLANNING

Your own Project Support Office managed service will be tailored to your needs and budget, balancing factors such as the complexity and scale of your portfolio, reporting frequency, number of stakeholders and current process maturity. 

 

It may include some or all of these features: 

Designed

to your budget and requirement 

Discovery 

  • Agree scope and scale 

  • Define process requirements 

  • Review PPM tool deployment  (e.g. Project for the Web, Project Online)

Process Standards 

  • Design and documentation 

  • Assess existing processes for real word implementation 

Operated

as a flexible service supporting people, process & technology 

Quality & Compliance 

  • Assure consistency of processes & standards 

  • Facilitate stage gate review 

  • Facilitate ongoing review and adjustment of processes 

Records Management 

  • Assist with project records collation and maintenance  

  • Assist with creation and maintenance of project plans 

  • Facilitate project initiation 

Progress and Portfolio Reporting 

  • Monitor timeliness and quality of project updates 

  • Chase timesheet submissions 

  • Create ad hoc reports 

  • Prepare and distribute management report packs 

Meeting Management 

  • Organise project and portfolio review meetings 

  • Facilitate meetings 

  • Create meeting minutes 

Project Online Administration 

  • Administer user accounts 

  • Administer security model 

  • Maintain Resource pool 

  • Perform health checks and other routine admin tasks 

  • Carry out configuration changes (based on Small Change budget) 

User Support 

  • Provide ongoing coaching of users 

  • Provide first line technical support 

  • Backed up by Program Framework helpdesk for 2nd line support  

Transitioned

to your internal team when you’re ready

Interim Service to Permanent Internal 

  • Plan for transition 

  • Support recruitment  

  • Transfer knowledge and provide mentoring 

  • Implement 2nd line support 

Can we tell you more?