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Nuffield Health: Transformative Project Management


At any time, Nuffield Health has a vast portfolio of up to 200 projects, ranging from on-site gym improvements and GDPR implementation, to huge multi-year transformation projects. As such, the relatively lean project management team often faced challenges around planning, reporting, and ensuring schedules were met. A siloed approach to project management and inconsistency in tools used meant Nuffield Health was unable to standardise project scheduling, reporting and governance, thereby hampering visibility and advanced decision making.

Nuffield Health saw an opportunity to drive improved efficiency and success by centralising its project management function and investing in Microsoft Project Online as a catalyst for change. Nuffield Health selected Program Framework as its transformation partner on that journey.


The two businesses worked in partnership to scope out Nuffield Health’s requirements, explore opportunities for improvement, review the range of Microsoft functionality available to drive improved success, and build a transformation roadmap for migration to Microsoft Project Online.

Microsoft Project Online provides Nuffield Health with a robust framework for advanced portfolio management and integrating Microsoft Sharepoint has delivered an all-important single view over project tracking and activity logging. Furthermore, bespoke reporting and dashboard views enable senior management to extract project data and flag potential risks, manage financials with improved accuracy and drive advanced decision making.

By creating a project demand process that uses Flow to join Teams and Planner with Project Online, project teams no longer have to go through a lengthy and time-consuming project and finance approval process. Instead, the process will be automated online right from the initial request, through scoping stage and approval to go live.

Automation processes delivered through Flow ensure that Teams sites are created for every new demand request and the right approval stakeholders across the business are alerted to the next associated task. This delivers significant benefits in terms of time efficiency, portfolio optimization, plus advanced demand and resource planning.


The business benefits for Nuffield Health have been numerous. Having a single view across the entire project portfolio with standardised procedures and reporting has meant that the business is making decisions based on intelligence and insight. This in turn has delivered a more agile, proactive and collaborative way of working, improving project delivery speed, risk management, cost efficiency and governance, and accountability.

We're doing things now that would have been inconceivable without standardising around a single tool set that allows complete visibility over the entire project portfolio. It’s not only been a transformative technology change, but also a complete behavioural change for our business.
Program Framework have completely met our expectations, we have no need to look at any other provider. They understood our requirements and made sure we got the right solution. They’ve always delivered, and I am confident that they’ll continue to do so.

Amanda Brooke, Interim Transformation Director, Nuffield Health


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