Helpdesk Support

Ongoing support for any of the solutions we help you implement

is crucial for success  

 

Our helpdesk support for Microsoft PPM covers Project Server and Project Online platforms and associated technologies. We are ready to help with any issue or question: 

  • Assistance with issues detected within the standard software 

  • Support for queries relating to Microsoft PPM configuration or administration 

  • Assistance with issue escalation to Microsoft 

  • Process and functional queries 

  • Assistance with infrastructure related issues 

  • Early warning of critical updates being released by Microsoft 

 

The  benefit of this service is significant: 

  • Instant access to our specialist knowledge and experience gained working with a wide variety of clients. 

  • Allows verification that issues are specific to you or are seen by other customers too 

  • Enables your internal resources to focus on their key responsibilities

  • Reduces time lost though lengthy investigation and error resolution work. 

  • The service is specific to your configuration and usage of the solution, greatly enhancing the response quality.

  • Reduces the risk of downtime and ensures your solution delivers maximum benefit to the organisation. 

  • Avoids delays and frustration, ensuring continued user acceptance of the solution. 

 

If you are a Project Online customer then you will have access to Microsoft’s generic technical solution support for Office 365, but still get significant benefit from our service to support your specific configuration and way of using the tool. Our experience of working with the Microsoft support team will help you get answers quickly. 

 

Talk to us about specific support plans on offer, to give you complete peace of mind! 

 

Our support can go even further - we offer a fully managed Project Support Office service that may be beneficial and cost effective for you.

We benefit from Program Framework's very helpful and responsive post-live support function. It’s a pleasure to work with them.

Katy Maguire, Head of IT PMO

Let's discuss your support requirement... 

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Program Framework. Limited Company Reg No: 05461232, a company registered in England and Wales. Registered office Hoppingwood Farm, Robin Hood Way, London SW20 0AB